Who we are
Knerd Media is a brand of Knerd Growth labs Pvt. Ltd, referred to in this policy as “we”, “us” or “our”. This policy explains how we handle personal information collected through knerd.in and related business enquiries.

Registered address: [Insert complete registered address]
Contact email: support@knerdmedia.com
Privacy and grievance contact: [Insert responsible person’s name or designation and contact details]

Information we collect
When you contact us or request a call, we collect the information you provide, such as your name, work email address, phone number, brand name, website, marketing spend range and enquiry details. 

If you become a client, we may also collect business contact details, billing information and information necessary to deliver the agreed services.

Please do not submit passwords, payment-card details or sensitive personal information through our enquiry form.

Website information and cookies

[Complete this section after checking the live website: identify hosting logs, analytics tools, advertising pixels, booking tools and embedded services actually used, the information each collects, its purpose and relevant retention period. Remove any category that is not used.]

Where optional analytics or advertising technologies are used, we explain their purpose and provide consent controls where required. You can also manage cookies through your browser settings, although blocking essential cookies may affect website functionality.

How we use information

We use relevant information to respond to enquiries and arrange calls; understand your requirements and prepare proposals; provide and manage agreed services; handle billing, support and business communications; maintain website security and investigate misuse; and meet applicable legal and recordkeeping obligations.

Where required, we obtain consent before using your information for optional marketing communications. You can opt out using the unsubscribe option provided or by contacting us.

Who receives information

We may share relevant information with service providers supporting functions such as website hosting, communications, scheduling, customer management and billing. Access should be limited to what is necessary for the relevant purpose.

We may also disclose information where required by law, to respond to lawful requests, or to establish, exercise or defend legal rights.

International processing

Where our service providers process information outside India, we will apply the safeguards and restrictions required by applicable law.

[Before publication, confirm whether overseas processing occurs and ensure this paragraph accurately describes the providers used.]

Retention

We retain information for as long as needed for the purpose for which it was collected, including applicable legal, accounting and dispute-resolution requirements. We then delete it or make it non-identifiable, subject to any lawful retention obligation.

[Insert the adopted retention period or specific retention criteria for enquiries, marketing records, client records and website logs before publication.]

Security

We use reasonable technical and organisational safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure.

Your choices and requests

You may contact us to request access to, correction of or deletion of your personal information, withdraw consent, or raise a privacy concern. We will handle requests in accordance with applicable law and may need to verify your identity.

Withdrawing consent does not affect processing already lawfully carried out. Some information may need to be retained to meet legal obligations, and withdrawal may affect services that depend on that information.

Children

Our website and services are intended for business users and are not directed at children under 18. If you believe a child has provided personal information, please contact us so we can review and address it.

Client customer information

When we process personal information on behalf of a client to deliver marketing services, the relevant client agreement and instructions govern that processing. Requests concerning a client’s customer records should normally be directed to that client.

Third-party websites

Our website may link to third-party websites or services. Their handling of information is governed by their own policies.

Changes and contact

We may update this policy to reflect changes in our practices or legal requirements. The latest version will appear on this page with its effective date.

For questions or complaints, contact support@knerdmedia.com or the privacy and grievance contact listed above.