Scope

This policy applies to services supplied by Knerd Growth labs Pvt. Ltd under the Knerd Media brand.

Your signed service agreement, statement of work or accepted proposal sets out the specific scope, fees, payment schedule, cancellation rights and refund terms for your engagement. Those agreed terms take precedence over this general policy, subject to applicable law.

Requesting cancellation

To request cancellation, email support@knerdmedia.com with your business name, service details, relevant invoice number and requested cancellation date.

Any agreed notice period or minimum commitment continues to apply. Sending a cancellation request does not automatically cancel outstanding payment obligations.

Work completed and committed costs

Fees attributable to services already delivered remain payable. Costs incurred or committed with your authorisation, including third-party production or media costs, will be accounted for when assessing any refund.

Any deductions will follow the agreed engagement terms and applicable law.

Advance payments

Where an advance includes services that have not been delivered, we will assess the unused balance against the agreed cancellation terms, work completed and authorised costs.

An advance is not automatically treated as entirely non-refundable solely because it has been paid.

Advertising spend and third-party charges

Payments made directly to advertising platforms, software providers, creators or other third parties are governed by their terms.

If we hold an unused amount on your behalf for third-party spending, it will be reconciled against actual expenditure and authorised commitments under the engagement terms

Performance expectations

Marketing outcomes depend on factors including the offer, product, pricing, website, market conditions and platform behaviour. Unless expressly agreed in writing, we do not guarantee a specific revenue, lead volume, acquisition cost or return on advertising spend.

Missing a target does not by itself establish refund eligibility. This does not limit remedies for failure to deliver agreed services or rights available under applicable law.

Duplicate or incorrect payments

Please notify us of duplicate or incorrect payments with the relevant transaction details. Verified amounts paid in error will be corrected or refunded as appropriate.

If we cannot deliver

If we are unable to deliver an agreed service, we will discuss an appropriate resolution, which may include a revised delivery arrangement or a refund for the undelivered portion, subject to the agreement and applicable law.

Refund processing

We will communicate the outcome of a refund review and explain any applicable deductions.

Approved refunds will be initiated within [insert confirmed number] business days after approval and receipt of any necessary payment details. The time taken for the amount to reach you depends on the bank or payment provider.

Contact

For cancellation or refund requests, email support@knerdmedia.com.